Medical Debt Recovery

Atlas Financial Services has been proudly serving the medical industry for 25+ years. Our innovative software allows us to collect high volumes of accounts placed with us monthly. Join many clinics and hospitals in Oregon, Washington, and Idaho using Atlas as their partner in accounts receivable management. We make sure we comply with all state laws and regulations regarding collection practices, including HIPAA (The Health Insurance Portability and Accountability Act.) All your patient data is safely secured on our encrypted software, ensuring a data breach-free environment and peace of mind. Here you will learn how Atlas can help you with Medical Debt Recovery!

You don’t need to wait to place medical bills in collections. 

You can send accounts to collections at your discretion at any time. If you realize a patient isn’t trying to pay off their debt, you don’t need to hold on to the account. If their payments are too low or too slow, you can send them to collections. Let our agency devise a payment plan that makes sense to pay off the debt quickly. For smaller clinics that don’t have trained in-house accounts receivable team, we recommend you place accounts that are past 30 days. If you are a clinic with a trained in-house AR team, you should place after 90 days. If you have someone on a payment plan that doesn’t make sense, place them with us, and we will create one that does.  

What happens when my insurance covers my patient’s bill or does not cover their medical bill? 

Insurance Not Covered: In some cases, patients who think specific medical bills are covered by insurance are mistaken. If a patient says their insurance will pay their medical bill, we will verify if they are covered by “you, the client,” If they are not, we will continue the collection process as a regular account. 

Insurance Covered: If you place an account and the patient is covered by their health insurance, we will close the account and show it as paid, waiving any interest or fees from the debtor. Our client (you) would still pay the contingency fee to our agency that was agreed upon. 

Does Atlas report medical debt to the credit bureaus?

For all accounts that are placed with us, we always follow FCRA (Fair Credit Reporting Act) before reporting any debt; that goes along with following the CFPB (Consumer Financial Protection Bureaus) and the FDCPA (Fair Debt Collection Practices Act.) Yes, medical bills can be reported to the credit bureaus.

What happens when I place an account for Medical Debt Recovery? 

• The patient would be notified they are in collections. 
• We would attempt to collect the debt. 
• We would try to get a payment in full. 
• We set up a payment arrangement if they don’t pay in full. 
• We would report the debt if their accounts meet the credit bureau reporting guidelines. 
• After we receive payment, you will be paid the following month on the 15th. 

How can I track all the accounts I place with your agency? 

Atlas Financial Services will have all of your accounts organized on our software with real-time status codes. You can see everything you have placed with us and get custom reporting on all your accounts. 

What information and documents do I need to start debt collection services?

• Patient Invoice
• Patient Address
• Patient Signed Agreement for Medical Services

All documentation with debtor demographics helps speed up the collection process. A debtor’s address is 100% required to pursue the debt in collections. That way, our collectors can reference or provide this documentation to our debtor. If you have any questions, please call Brandon at (564) 208-4838.

Not looking for Medical Debt Recovery? Check out other services and industries Atlas Financial Services Serves:

• Pre-Collection Services
• Plumbing Debt Recovery
• Auto Sales Debt Recovery
• Attorney Debt Recovery
• Small Business Debt Recovery 
• Parking Ticket Debt Recovery 
• Towing Debt Recovery
• Contractor Debt Recovery 
• Property Management Debt Recovery